Application Support Specialist - 2nd line 992

Posted 29 May 2022
SalaryNegotiable
LocationGdańsk
Job type Permanent
DisciplineCustomer Support/Client CareData Management
ReferenceBBBH520751_1653908285

Job description


Kelly Services, founded by William R. Kelly in 1946, is an international workforce solutions provider for customers in a variety of industries in 40 countries. Kelly Services specializes in Recruitment Projects within Finance and Accounting, Multi-Lingual, HR, Sales and Marketing, IT, Engineering. In addition, Kelly also offers an array of Consulting and Outsourcing services

For one of our client, international consulting company, we are currently looking for Candidates for the role of:

Application Support Specialist - 2nd line
Hybrid work
(1 or 2 days per week in the office in Gdańsk)

ROLE:

  • Providing application and technical support to Legal Platform customers across the entire product range.
  • You'll be expected to liaise with customer personnel and internal development teams to troubleshoot software, or system configuration problems, and identify and provide solutions.
  • You understand that timely and informative communication is the key element to good customer service.
  • You understand the importance of effectively documenting customer issues and updating call tracking software in a timely manner.
  • You are passionate about providing a high standard of customer service and are not afraid to take ownership of support issues and to 'go the extra mile' to succeed.
  • You'll be required to participate as part of the global emergency support rota for escalated customer issues, which includes an on-call provision to cover some early, late, weekend and holiday support requirements.
  • Coming from a technical support background, you will understand the importance of being flexible and that the role will continue to evolve as the team develops globally.
  • In addition to support responsibilities, you will also have the opportunity to assist with the implementation and configuration process for new customer application instances after installation by the System Admin Team.



REQUIREMENTS:

  • Good knowledge of English
  • 3-4 Years of previous experience in similar support engineer or analyst role at an enterprise software vendor, or with an end user of enterprise software.
  • You'll possess strong technical troubleshooting/analytic skills
  • You'll have a good understanding of browser, plugin and computer settings that can affect web applications.
  • You'll have knowledge/experience with web applications.
  • Knowledge of Zendesk, Jira, SQL, iManage, WorkSite, HTML or Javascript - nice to have



WE OFFER:

  • Casual and diverse office environment where colleagues come from over 30 countries
  • Flexibility and home-office opportunities
  • Two additional days off for voluntary jobs
  • Wellbeing scheme including private healthcare, pension, Multisport card and more
  • High standards of ethics in the workplace



If you are interested in this role, please send your CV via APPLY button.
Please be informed that we will contact only with selected candidates.

When applying please enclose the below statement: "I hereby give consent for my personal data included in my application to be processed for the purposes of the recruitment process under the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2017 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)".

Zawiadomienie dotyczące prywatności
W związku z rekrutacją na to stanowisko, Kelly Services działa w charakterze Podmiotu Zatrudniającego (Employment Business). W razie podjęcia decyzji o złożeniu aplikacji, Twoje dane będą przetwarzane zgodnie z Polityką Prywatności obowiązującą w Kelly Services.

Jako pracodawca stosujący zasadę równych szans, z zaangażowaniem wspieramy aplikacje złożone przez wszystkie osoby posiadające stosowne kwalifikacje, bez względu na rasę, płeć, stopień niepełnosprawności, wyznanie/ przekonania, orientację seksualną lub wiek.


Privacy Notice

Kelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement.

As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.